THE SWEETWATER STORY
The Sweetwater journey began in 2015 with the purchase of 5 honeymoon cabins on a quiet 7-acre cul de sac. After a year of self-managing the challenges of both ownership and management inspired the creation of the first full-service boutique property management company in 2016. Sweetwater bridges these challenges by offering customized commission rates ranging from 15% to 30% and multi-cabin discounts to owners who invest in more properties.
Our mission was to focus on luxury cabins, maintain a selective and limited cabin portfolio, and offer the lowest commission rate. We were the first management company to list cabins on VRBO and Airbnb, subsequently, exponentially increasing our owners' return on investment beyond their expectations.
Since then we have established long-lasting, trusting relationships with our cabin owners and our company has reached the highest status rankings on all 3rd party booking platforms including ‘Superhost’ on Airbnb and ‘Premier Host’ on VRBO. Due to our reputation, a number of reviews, and longevity, Sweetwater has increased leverage with these platforms so that all cabins under Sweetwater get immediate preferential search engine ranking and featured listings.
We utilize several software systems to increase our cabin booking rates including professional property management software, a state-of-the-art interactive website, and a vacation channel manager system that seamlessly integrates our system with over 15 booking platforms including Airbnb, VRBO, booking.com, and TripAdvisor. To attain maximum rental and occupancy rates for our owners we utilize a dynamic pricing software that adjusts nightly rates based on real-time market data.
But our greatest asset is the personal service we provide. By limiting the number of cabins in our portfolio, we can concentrate on best service practices for our guests and our owners. Including personally meeting a guest with special needs at check-in, calling guests mid-stay to offer additional provisions, leaving a gift from the Sweetwater staff for a guest’s special occasion (99th birthday), or sending flowers when a guest has lost a family member. We are able to visit every cabin on a regular basis to do maintenance and quality checks or full cabin inventory to ensure incoming guests have all the necessary provisions and amenities during their stay and to ensure the property is being well maintained. We also provide luxury amenities to our guests including snack trays, lavish bath and body products, plush bathrobes, household essentials, toiletries, coffee products, and a complimentary engraved frame to commemorate their stay.