Guest Concierge Services

Signature Guest Concierge Service
*UNAVAILABLE UNTIL FURTHER NOTICE DUE TO COVID SOCIAL DISTANCING RECOMMENDATIONS

Sweetwater Cabins unprecedented Concierge Service provides our most discerning guests an unimaginable standard of service and luxury, where your every need is anticipated. Sweetwater Concierge service includes special offers, gifts, and a personal Sweetwater Butler.

CONCIERGE SERVICE INCLUDES:
  • PERSONAL BUTLER to handle all your vacation details, from pre-arrival grocery shopping to planning local excursions.
  • Complimentary commemorative 5 x 7 etched Sweetwater photo frame
  • NO extra charge for early check-in or check-out times, if available
  • 50% discount on additional night stays on 3-day bookings or more, if available
  • FREE additional night stay on 6-day bookings or more, if available
  • 15% off Sweetwater ‘Into the Woods’ 100% organic Arabic coffee, Sweetwater coffee mug with spoon, Sweetwater wine glasses, and handmade organic Sweetwater ‘Mountain Spice’ soap
     
WHAT YOUR PERSONAL SWEETWATER BUTLER WILL DO FOR YOU:
  • Welcome e-mail introducing your personal Sweetwater Butler with a list of vacation recommendations
  • One-on-One consultation with your Personal Sweetwater Butler to help you plan your upcoming vacation
  • Stock groceries prior to your arrival
  • Pre-arrange spa services
  • Pre-plan in-cabin birthday or romance celebration
  • Make restaurant reservations and much more!
     
UPON ARRIVAL
  • Sweetwater Butler will greet you at your cabin
  • Provide ice cold water and tasty treats
  • Tour cabin and provide amenity orientation
  • Provide pre-arranged vacation schedule-including dates, times, and directions
  • Supply a personalized number to reach your Sweetwater Butler during your stay
     
DURING YOUR STAY
  • Make all dinner reservations, excursion/rental bookings, and/or spa treatments that have not been pre-arranged
  • Liaise with housekeeping regarding the service and amenities of your cabin
  • Set up in-cabin birthday or romance celebration, if applicable
  • Daily courtesy check in phone call
     
BEFORE YOUR DEPARTURE
  • Arrange late check-out times or additional night stay reservations, when available
  • Courtesy check-out phone call offering post stay lunch recommendations and/or help with directions.
     
FEES:
  • Signature Concierge Service: $75 for 2 day stay, $125 for 3 or more day stay
  • Groceries: $25 or 25% of grocery bill whichever is greater. Your credit card on file will be charged the day of shopping and is non-refundable. Grocery list must be submitted 5 days prior to your arrival.
  • Romance Package: $125 includes bottle of local red or white wine, box of handmade fudge or chocolates, and 2 souvenir Sweetwater wine glasses. Romance package is only available with the concierge service.
  • Birthday Package: $65 includes double layer chocolate or vanilla birthday cake, happy birthday candle, and special Sweetwater birthday gift. Romance package is only available with the concierge service.
  • Excursions/Spa/Rentals/Tours: Sweetwater Butler will make reservations on guests’ behalf; all costs are the responsibility of the guest including, but not exclusive to, any no-show, cancellation, additional, or change of fees charged by 3rd party companies.
  • Concierge Service Cancellations: 30 days or more: 100% refund less $50 Butler fee/No refund 30 days or less